Privacy Policy

Last updated: July 2026

1. Who We Are

TurnWise Digital ("we", "us", "our") is a digital agency based in Ashford, Kent, providing website design, branding and social media services. This policy explains how we collect, use and protect personal data when you use this website or get in touch with us.

2. Information We Collect

Contact details you submit through our contact form (name, business name, email, phone number, and any message content)
Messages sent through our AI chat assistant
Basic analytics data about how visitors use this site (pages viewed, approximate location, device type)
Technical data such as IP address and browser type, collected automatically by our hosting provider

3. How We Use Your Information

We use the information you provide to respond to enquiries, build free website demos, deliver services you've requested, and improve this website. We do not sell or rent personal data to third parties.

4. Third-Party Services

We use trusted third-party services to run this website, including Netlify (hosting), Formspree (contact form delivery) and Anthropic (to power our AI chat assistant). These providers process data on our behalf under their own privacy and security terms.

5. Cookies

This site uses a limited number of cookies for essential functionality and basic analytics. See our Cookie Policy for details.

6. Data Retention

We retain enquiry and project-related data only for as long as necessary to deliver our services and meet legal or accounting obligations, after which it is securely deleted.

7. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

8. Contact Us

For any privacy-related questions, email sales@turnwisedigital.com. If you're unhappy with how we've handled your data, you also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.